After-sales support is a service we provide to you after merchandise or services have been sold. Our after-sales support involves a guarantee, warranty, upgrade or repair service.
After-sales support encompasses a wide array of services that cater to you. It is designed to assist you in using a product correctly and ensure customer satisfaction.
The after-sales support provisions for a consumer can include training on the use of the product, updates for software, scheduled maintenance or provisions of materials or parts, repair and servicing, money-back guarantees, or warranties for replacement in case of damage or defects.
Our company after-sales support consist of the following:
- Technical Support/Help desk: Assistance with technology merchandise.
- Customer Support: Includes services providing guidelines to the customer about the product use.
- Automated Customer Service: Provides assistance 24 hours a day and is always available.
- Support Automation: Includes knowledge bases in which to ask questions, direct support 24/7, and preventative support that generates solutions through questions, logbook files or configuration changes.
We rely on consumer satisfaction.